Central & Northern Ontario
Lactanet is seeking a motivated individual to support regional sales and customer service activities by working closely with the Regional Manager and field team. In this role, you will be actively involved in building strong customer relationships and promoting Lactanet’s services to dairy farmers and industry partners across the territory. Your primary objective will be to actively support sales initiatives, enhance customer engagement and contribute to business development activities. You will ideally be located in the Guelph-Mount Forest-Orangeville area.
Assistant Regional Manager →Position Overview
- Ensure successful sales and marketing of products and services by assisting customers in understanding Lactanet reports, addressing customer issues, offering recommendations, and providing support.
- Manage DPT performance through coaching, training, feedback, and performance reviews, while ensuring compliance with operational standards and high-quality service delivery.
- Identify performance issues in collaboration with the Sales and Services Western and National Manager, organizes meetings to address concerns, and ensures staff receives necessary training for new services.
- Address customer concerns by maintaining detailed documentation, responding to inquiries in a timely and professional manner, and taking corrective actions as needed in collaboration with other managers.
- Efficiently allocates territories and workloads to DPTs, represents Lactanet at industry events, and fosters relationships with key dairy industry partners.
- Oversees office management, ensures proper documentation, attends required meetings and training, and collaborates with Lactanet managers and agricultural organizations to recommend improvements and new practices.
Qualifications & Experience
- Undergraduate education in agriculture or technology field of study
- Experience in Agricultural Sales and understanding of value-based Sales & Service principles
- Thorough understanding of dairy herd management practices (herd management, production and economics)
- Knowledge of the Canadian Dairy Industry
- Background and experience in personal computer software, hardware and/or experience with commercial dairy equipment software is an asset
Working Conditions
You will need to travel throughout the region. Administrative tasks can be carried out at home.
The benefits of working at Lactanet include:
- Collective insurance & pension plan
- Employee Assistance Program
- Flexible hybrid work model
- Flexible Schedule
- All equipment provided
- Salary based on experience