→Customer Experience Representative
Lactanet is accepting applications for a Customer Experience Representative Full-time position. The role of this position is to process, validate, and distribute information within Lactanet’s internal systems, ensuring accuracy and compliance with established procedures. Provide quality customer service and timely follow-up to internal and external customers. Support daily operations through document production, mailing, report distribution, and office logistics across Lactanet offices and laboratories. This position is part of a union.
Position Overview
- Provide customer service and respond to internal and external inquiries by phone or email, resolving issues and ensuring timely follow-up.
- Process, verify, and correct data to maintain accuracy, integrity, and timely reporting.
- Manage herd registrations, service changes, data access requests, and report corrections.
- Prepare and distribute reports, test results, and operational documents.
- Coordinate mail, supplies, inventory, and administrative support for offices and laboratories.
- Follow departmental procedures, maintain documentation, and contribute to continuous improvement and team effectiveness.
Qualifications & Experience
- College diploma in Agriculture or an equivalent qualification.
- Minimum of two (2) years of experience in a similar role.
- Bilingual in French and English, both spoken and written an asset
- Excellent communication skills.
- Strong customer-service orientation and commitment to quality.
- High level of accuracy, organizational skills, and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Ability to work effectively as part of a team and willingness to learn.
Working Conditions
Standard office working conditions. Your office would be located at the head office in Guelph, Ontario, with the option of a hybrid work model.
The benefits of working at Lactanet include:
- Collective Insurance & Pension Plan
- Possibility of hybrid work model
- Employee Assistance Program
- Training
- Vacation & Sick Days